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Problems with my order

A product is missing

We're sorry to hear that your order was not complete. We apologise for this. Send an e-mail to [email protected] with your order number, we will look into it and resolve the problem.

I have received the wrong product.

We apologise for the inconvenience. Please contact [email protected] and we will sort this out as soon as possible. Please quote your order number and attach a photo of your incorrect order.

My product is damaged.

We apologise for this. Unfortunately, it can happen that a problem occurs between the time of ordering and delivery. We will sort this out for you as soon as possible. Please contact [email protected] with your order number, a photo of the problem and

I haven't received my order.

With tracking, you can see where your parcel is. You will receive the tracking link by e-mail as soon as your order leaves our warehouse. You may find it in your spam folder. If this takes an exceptionally long time or if there is a problem with your