A product is missing
We're sorry to hear that your order was not complete. We apologise for this. Send an e-mail to [email protected] with your order number, we will look into it and resolve the problem.
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Problems with my order
I have received the wrong product.
We apologise for the inconvenience. Please contact [email protected] and we will sort this out as soon as possible. Please quote your order number and attach a photo of your incorrect order.
My product is damaged.
We apologise for this. Unfortunately, it can happen that a problem occurs between the time of ordering and delivery. We will sort this out for you as soon as possible. Please contact [email protected] with your order number, a photo of the problem and
I haven't received my order.
With tracking, you can see where your parcel is. You will receive the tracking link by e-mail as soon as your order leaves our warehouse. You may find it in your spam folder. If this takes an exceptionally long time or if there is a problem with your