My order

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How can I pay?

You can pay for your online order in several secure ways. Currently you can pay with:

Delivery time & shipping costs

Our average delivery time is 1 to 2 days. We aim to dispatch your parcel the same day for next day delivery. During busy periods, there may be delays in delivery. We make every effort to ensure that delivery takes place as quickly as possible. We del

What is the returns policy?

Our returns policy depends on the reason you wish to return an item. Here are the different reasons:. The product is not what I expected. Products can only be returned if they are unused. The cost of a return label is 5.70 euros and must be paid by y

Warranty

We do our best to supply you with top-quality products. However, it may happen that a product is damaged in transit or that a problem occurs during production. For our physical products, we respect the 2-year legal guarantee. This period begins on th

I need help with a discount code

I don't know how/where to use my discount code. You can enter discount codes at checkout. Once you have filled your basket, click on "Proceed to checkout". You will see an overview of your basket and can enter your delivery address. Under the overvie

Can I change my order after I've paid?

Unfortunately, it is no longer possible to change an order once it has been placed. Orders are sent directly to the warehouse, which prepares them as quickly as possible. If you still wish to make changes, please contact [email protected].

Where can I find my invoice?

Would you like to receive an invoice for your order?. Then contact [email protected] and quote your order number and billing details. We'll draw up the invoice for you!